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 Frequently Asked Questions

Ordering and Inquires
Orders can be placed by phone, fax, e-mail or postal mail.
Please include the following information with each order:
1. Purchase order number
2. Catalog number and product name/description of the product
3. Quantity of product
4. Contact person
5. Billing and shipping address
6. Payment term
Prices and Payment Terms
All prices are in U.S. Dollars and FOB Shanghai, China. Prices are subject to change without notice. Freight and insurance are prepaid and added to the invoice. Terms of sales are net 30 days of date of invoice. Written quotations are guaranteed for 30 days. Customers residing in China can pay in Chinese currency. Accounts 30 days past due are subject to a 1.5% late charge per month on the unpaid balance. We reserve the right to request advance payment in certain cases. The buyer is responsible for bank charges for all overseas transactions.
Taxes and Other Charges
Buyer will be responsible for payment of all taxes, duties, excise, custom, inspection and testing fees and any other charge imposed by government authority.
Shipping
In most cases, orders are shipped via FedEx, UPS, DHL, TNT or EMS express door to door delivery service.
Hazardous Chemicals and Liability
Many chemicals are hazardous. All of products should be handled only by qualified individuals trained in laboratory procedures and familiar with the potential hazards of the chemicals. All the compounds are intended for laboratory research purposes, and NOT for human or animal applications. The customer is also responsible for the safe disposal of all such compounds in accordance with current legislation.
Warranty and Returns
chainpharm warrants materials to be of the stated quality at the time of sale. This warranty is exclusive, and seller makes no other warranty, express or implied, including any implied warranty of merchantability or fitness for any particular purpose. The Buyer must inspect goods immediately on receipt and inform the Seller of any shortage or damage within 10 days. Quality problems must be notified within 20 days of receipt. Return shipment will not be accepted without permission.
Patents
Products protected by valid patents are not offered for sale in countries where the sale of such products constitutes a patent infringement and its liability is at buyer's risk. Products currently covered by valid US Patents are offered for R&D use in accordance with 35 USC 271(e)+A13(1). Some products may be covered by application or process patents. The customer must be responsible for determining the existence of such patents.
Custom Synthesis
Please contact us directly for quotation in terms of custom synthesis.


 
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